Delivery Policy
Each Changing Facets piece is created with intention and care, honouring process, material and story.

Please allow 7–14 working days for your order to be prepared and dispatched. This timeframe excludes weekends and South African public holidays.

Once your order has been dispatched, you will receive a confirmation email with tracking details. Delivery times may vary depending on your location, courier services and customs procedures.

For international orders, any customs duties, import taxes or handling fees are not included in your purchase price and remain the responsibility of the customer.

Changing Facets is not responsible for delays caused by courier services, customs inspections or incorrect delivery information provided at checkout.

Returns & Exchanges
We want every Changing Facets piece to feel considered and personal.

Due to the nature of our work and limited runs, we do not offer refunds for change of mind.

If your item arrives damaged or faulty, please contact us within 48 hours of receiving your order and include clear photographs of the issue.

If a return is approved:
• The item must be returned in its original condition and packaging
• The item must be unworn and unused
• Return shipping costs are the responsibility of the customer unless the item is deemed faulty

Once inspected, we will offer a repair, replacement or store credit where appropriate.

Custom & Commissioned Pieces
Custom and commissioned works are created especially for you and are therefore final sale.
Please ensure all measurements, materials and design details are confirmed before placing your order.

Care Instructions
To preserve the beauty and longevity of your Changing Facets piece, we recommend the following care:

• Avoid contact with water, perfumes, lotions and harsh chemicals
• Remove jewellery before bathing, swimming or sleeping
• Store pieces in a soft pouch or dry place when not in use
• Gently polish with a soft, dry cloth to maintain shine

With thoughtful care, your piece will continue to evolve beautifully over time.

Natural Variation Disclaimer
Our collections may include both handcrafted and produced pieces. Subtle variations in finish, texture or tone may occur and are part of the design character, not imperfections.